DHL Reviews
Based on 19 customer reviews and online research, dhl-usa.com has a consumer rating of 1.4 out of 5 stars, indicating that most customers are not satisfied with DHL.
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1 Star(17)
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How would you rate DHL?
Top Reviews
They refuse to deliver my express package 24 hours after the inclement weather had passed. Then comes the weekend, and then they will 'try' for Monday+. I understand, snow is scary for some, but they also refused to be picked up in person.
This was my first order with them and most certainly the last.
Their delivery man throws packages from his car in high speed. Avoid
Customer Reviews (19)
Won’t use this courier while they help fund the rats. Not a penny more????
Supporting the Glazer family which are stealing millions from the beloved Man Utd club.
LUHG
Get the leeches out of MUFC.
Green & gold.
Don't support this horrible company as long as they give money to these rats.
LUHG
I had never use dhl myself to send anything, but got an international shipment sent to me. The worst experience ever. The company seems to be run by like a small coffee shop (and I'm sure they even do a better job) not by a multinational company. First day a driver called me asking me for my address because they said it was wrong. I gave the indications on the phone but never received it. Called the driver back and he said it couldn't deliver it but it will be delivered the next day. I checked the webpage and it was still asking for a corrected address, so I went ahead and corrected it again. Next day nothing showed up. Called them and same thing: "there was a missunderstanding but it will be delivered tomorrow". Ok, things could happen once in a while. Waited another day and nothing. I checked the webpage and it said they tried to delivery but I wasn't home. Just a straight LIE, I have cameras in my door and nobody came that day. I decided to tell them I'd pick it up, so they gave me a "partner" address to pick it up but it has taken two days to deliver it to that place. They said I'd receive a confirmation email when I could pick it up but no email has come up (wouldn't be surprised if their mail system doesn't work), so I decided to call the site and confirm they received it. All in all a nightmare experience. I filed a complain on one of the calls (about the driver saying he came home), and they said someone would call me the next day to follow up...... Yeah! rigth! Haven't heard from them unless I'm the one calling every day to check my delivery.
they don't deserve your money. they stole money from me and package was NEVER received. Don't use them. They lie and take your money and your packages.Worst carrier service and need to go to jail
First experience worst ever
Not worth it. Try other courier and please read their reviews before sending because that's the mistake I did...
My package was sent the 21st of December 2020 and I was supposed to get it latest the 31st of December which is my wedding dresses (3 dresses) for that matter, they paid $260 to DHL for the shipping only... The dresses all together cost around $2000.
I waited for it all the time, going back and forth to the door to check if it has arrived but nothing, I started getting worried about it cos my wedding was the 3rd of January, I started calling everyday finding out my package, tracking shows me that it got to Dallas the 24th of December but it's no where to be found, I started crying day and night trying to be patient with them but nothing... No one can explain anything that can assure you that you will get your package... I started giving up and finding other options for my wedding which was really hectic... Still giving me excuses about not finding it...
Later then I was told that the package is lost and I have to let the shipper write a claim... He did and the next day he was told he'll only be refunded $170, I tried calling them again to talk to a supervisor but I was told that the supervisor will call me back, I tried 3 different customer service and they told me the same... It's been more than a week from now no calls, nothing... I am so disappointed with DHL and will never recommend anyone to ship with them...
The worst courier service ever... I still want my package and not there money... I hate DHL I hate DHL I hate DHL... And I'm not gonna let this slip away just like that... I'll follow them to the dot... ????????????
Amazing Service. My wife and I couldnt be more delighted.
We ordered a morracan mosiac globe lamp containing 7 mosaic glass globes from Istanbul Turkey on Sunday January 17th. It arrived today in Colorado on January 21. Not only did it arrive 6 days ahead of time, the box and all its contents were in pristine condition and the courier very pleasant.
We are soo delighted with your service.
Thank you very much
They refuse to deliver my express package 24 hours after the inclement weather had passed. Then comes the weekend, and then they will 'try' for Monday+. I understand, snow is scary for some, but they also refused to be picked up in person.
This was my first order with them and most certainly the last.
If they have a half star I would put it I send 2 package to Dominican Republic 2 weeks ago and still haven’t made it to the destination their service sucks
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